How to Reach Raceup Support
Raceup operates support channels directly managed by the operator. Two primary contact methods are available to reach the team:
Support is available 24 hours a day, 7 days a week. When you contact Raceup, you are communicating with the operator itself, not with this informational site.
- Live chat: Available through your account on the Raceup platform
- Email: [email protected]
About This Informational Site
This website is an independent informational resource about Raceup and is not operated by Raceup or Novatrix SRL. We do not handle account access, payments, bonus claims, technical issues or player complaints.
If you have questions about your account, need help logging in, or want to discuss bonuses, deposits, withdrawals or gaming issues, contact Raceup directly using the support channels listed above. Raceup's support team can verify your account status and assist with operator-specific matters.
Operator and Registration Details
Raceup is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958. The operator is licensed and regulated in Anjouan, Union of Comoros, under license number ALSI-202508056-FI2.
| Detail | Information |
|---|---|
| Operator | Novatrix SRL |
| Registration (Costa Rica) | 3-102-893958 |
| Headquarters | Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica |
| License Jurisdiction | Anjouan, Union of Comoros |
| License Number | ALSI-202508056-FI2 |
| Support Email | [email protected] |
| Support Hours | 24/7 |
What You Should Know Before Contacting Support
When reaching out to Raceup support, keep the following in mind:
- Never share your full password or login credentials with anyone. Raceup staff will not ask for these details.
- If you have lost access to your account, use the account recovery options on the Raceup login page or contact support for assistance
- Bonus questions should reference the specific bonus terms provided by Raceup when you claimed it
- Payment inquiries work best when you provide the payment method used, transaction date, and any reference number from your transaction
- Keep records of any communication with support for your reference
- This site does not have access to Raceup account data, transaction history or personal information
Finding Help for Specific Topics
Different issues may require information from different resources. Below are common scenarios and where to find answers:
| Topic | Where to Find Help |
|---|---|
| Logging in or account access | Raceup login page or [email protected] |
| Deposit or withdrawal questions | Raceup support channels or the Payments section on this site for general information |
| Bonus eligibility or terms | Raceup support; this site provides bonus overview information |
| Technical issues with games | Raceup support |
| Responsible gambling tools and limits | Your Raceup account settings and the Responsible Gambling section on this site |
| General operator information | This independent informational site |
This Site's Contact and Privacy
This informational site does not have a support email or contact form for account issues. For Raceup-related questions, contact the operator directly.
Information about how this independent site handles data is available in its privacy policy and cookie information pages.
faq
Is this site the same as Raceup?
No. This is an independent informational site about Raceup. The operator's support team can be reached at [email protected] or through live chat in your account on the Raceup platform. This site does not handle accounts, payments or support requests.
I cannot log into my Raceup account. What should I do?
Use the account recovery option on the Raceup login page, or contact Raceup support at [email protected] or through live chat. Never share your full password with anyone. Raceup staff will help you regain access without asking for your complete credentials.
How do I claim a bonus or ask about bonus terms?
Contact Raceup support directly at [email protected] or via live chat. Have your account details and any promotion code or reference handy. This site provides an overview of available bonuses but cannot process claims or access your account.
What should I do if I have a payment problem?
Contact Raceup support with details of your transaction, including the payment method, date, and any reference number. Raceup support is available 24/7 at [email protected] or through live chat in your account.
Can I contact this site for help with my Raceup account?
No. This independent informational site cannot access account data or handle account-related requests. For all account matters, including deposits, withdrawals, bonuses, and technical issues, contact Raceup support at [email protected] or through live chat.
