How to Log In
Visit the Raceup website or open the mobile app to reach the login screen. Enter the email address or username you registered with, then your password. After logging in successfully, you'll have access to your account balance, game history, and all available games.
- Use the email or username associated with your account
- Keep your password private and change it regularly
- Log out after each session, especially on shared devices
- Check that you're on the official Raceup domain before entering credentials
Password Recovery
If you forget your password, select the password recovery option on the login page. Raceup will send you instructions to reset it via the email address on your account. Follow the link in that email to create a new password. Make sure to check your spam folder if you don't see the recovery email within a few minutes.
- Only use the recovery link sent to your registered email
- Create a strong new password with a mix of letters, numbers, and symbols
- Never share your recovery link with anyone else
- Change your password immediately if you suspect unauthorized access
Playing on Different Devices
Your Raceup account works across web browsers and the mobile app. Log in on your desktop, tablet, or smartphone using the same credentials. Your balance, game progress, and account settings remain synchronized across all devices.
- Web access works in any modern browser on any device
- Download the Raceup app for a dedicated mobile experience
- Log in once per device; most platforms offer an option to stay logged in
- Your account balance updates in real time across all devices
Account Security
Protect your Raceup account by keeping your login details confidential. Raceup staff will never ask for your password. Use a unique, strong password that you don't use on other websites. If you suspect someone else has accessed your account, change your password immediately and contact Raceup support.
- Never give your password to anyone, including support staff
- Use a password manager to create and store strong passwords
- Log out after every session on shared computers
- Enable any two-factor authentication or additional security features offered by Raceup
- Report suspicious activity to support right away
What to Check If You Can't Log In
If login fails, verify that you're using the correct email or username and password. Ensure your internet connection is stable. Clear your browser cache or try a different browser. If problems persist, contact Raceup support with details about the error message you're seeing.
- Confirm you're entering the correct email address or username
- Check that Caps Lock is off when typing your password
- Try logging in on a different device or browser
- Clear browser cookies and cache, then try again
- Check your internet connection
- Wait a few minutes and retry if the site is temporarily unavailable
faq
Can I access my account from any country?
Raceup is available to players in Canada. If you're traveling or accessing from outside Canada, you may encounter restrictions. Contact Raceup support if you have questions about access from your location.
What should I do if I forget my username or email?
If you don't remember the email address linked to your account, contact Raceup support. Provide details that verify your identity, and they can help you regain access.
Is my password stored safely?
Raceup uses encryption to protect your account information. Never share your password, and change it regularly to maintain security.
Can I log in to multiple devices at the same time?
Your account can be accessed from multiple devices, but if you notice suspicious activity or logins you didn't authorize, change your password and contact support immediately.
What do I do if someone else knows my password?
Change your password immediately using the password recovery option. If you suspect unauthorized access, log out all sessions and contact Raceup support to report the issue.
