Age Restrictions and Legal Requirements
Raceup is available only to players aged 18 and older. Players must be of legal age in their jurisdiction to participate. Age verification is part of the registration and account management process.
Raceup operates under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (License No. ALSI-202508056-FI2). The operator is Novatrix SRL, registered in Costa Rica.
Tools to Help You Stay in Control
Raceup offers built-in tools designed to help players manage their gambling activity. These include self-exclusion options, deposit limits, and reality checks to keep you aware of time and money spent.
- Set deposit limits to control how much you spend
- Use self-exclusion tools to temporarily or permanently restrict your account access
- Enable reality checks to receive regular reminders during play sessions
- Review your account history and spending at any time
Understanding the Risks
Gambling carries financial risk. Set a budget you can afford to lose and never gamble money needed for essentials like rent, bills, or food. The house always has a mathematical advantage over time.
Warning signs of problem gambling include chasing losses, gambling to escape problems, hiding your activity, or spending more time or money than intended. If you notice these patterns in yourself or someone else, seeking help is important.
Getting Help and Support
If you're struggling with gambling or want information about responsible gaming, several Canadian organizations offer free, confidential support. These services are independent of Raceup and available to anyone, regardless of where they gamble.
- Gamblers Anonymous: A peer-support fellowship with meetings across Canada
- Problem Gambling Institute of Ontario (PGIO): Resources and referral services
- Addictions and Mental Health (AMH): Provincial support programs in most provinces
- Connexion Canada: Helpline and online support for Canadians
- Talk to your family doctor or local mental health service
Account Access and Support
Raceup's support team is available 24/7 to assist with account questions, technical issues, or concerns about responsible gambling. This informational site is independent of Raceup's operations; contact the operator directly for account-specific help.
- Email: [email protected]
- Live chat available through the Raceup platform 24/7
faq
How do I set a deposit limit at Raceup?
Deposit limits can be configured in your account settings on the Raceup platform. You can set daily, weekly, or monthly spending caps. Contact Raceup support if you need help adjusting these settings.
Can I self-exclude from my Raceup account?
Yes. Raceup offers self-exclusion tools that allow you to temporarily suspend or permanently close your account. Access these options through your account settings or contact support for assistance.
What should I do if I think I have a gambling problem?
Reach out to a Canadian support organization like Gamblers Anonymous, the Problem Gambling Institute of Ontario, or your local mental health service. These are free, confidential, and independent of any gambling operator.
Is Raceup licensed and regulated?
Yes. Raceup operates under a license from the Government of the Autonomous Island of Anjouan, Union of Comoros (License No. ALSI-202508056-FI2). The operator is Novatrix SRL, registered in Costa Rica.
What is a reality check?
A reality check is a periodic reminder displayed during play that shows how long you've been gaming and how much you've spent. It helps you stay aware of your activity and make informed decisions about continuing to play.
